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To browse Academia. Skip to main content. You're using an out-of-date version of Internet Explorer. Log In Sign Up. Febryan Raiesul. We in were actually on the half way to realize our 3-year strategy to achieve Triple-3 Targets:

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To browse Academia. Skip to main content. You're using an out-of-date version of Internet Explorer. Log In Sign Up. Febryan Raiesul. We in were actually on the half way to realize our 3-year strategy to achieve Triple-3 Targets: With smart strategies and commitment to continuous improvements, we believe to achieve all targets and win the digital market. Telkomsel determined as the Smart Year and the targets for , among which were a triple double digit growth, and action programs to do, including Masterpieces, i.

February telkomsel Wins 4 awards at top brand award Telkomsel repeated its success for seventh year in a row as it won Top Brand Award presented by Marketing Magazine and Frontier Consulting Group in Jakarta, on Wednesday February, 5th. At the World Cup event this year, Telkomsel presented World Cup special digital apps that offered customer the experience for live match streaming, catch up streaming, video clip of highlight match, World Cup news, as well as goal alert and match begin alert.

The program started from May 5, until June 30, Customer relationship management Crm Telkomsel on May 29, , launched Customer Relationship Management CRM to improve quality of service to be more customer-oriented. Besides, CRM system will ease customer service process through the implementation of integrated information system and will facilitate planning, time plan, and pre-sales control, management, and after-sales activity.

The Government approved the reallocation of radio frequency spectrum license through the issuance of Minister of Communication and Informatics' Decree No. The strategic cooperation is expected to increase smartphone use and digital experience on Telkomsel 3G network. The program extended complete customer service during Ramadhan and Lebaran Holiday Our services covered network preparation along the main road travelled by holiday travelers, Telkomsel Siaga digital apps, Ramadhan donation package, Telkomsel Poin hot promo, and holiday camp along the main road.

At the event that presented awards for global telecommunication providers, Telkomsel was honored to represent Indonesia as one of the candidates for CEO of the Year category. The movement was launched to stimulate the non-cash transaction which is considered safer and more efficient. Sinaga, was awarded with Satya Lencana Pembangunan for his service in telecommunication industry in Indonesia, through Decision Letter No.

The award was to recognize the brand that attracted the biggest interest from youth segment. The award was presented based on qualitative and quantitative assessment against a company in sustaining its business. Both programs have won four awards, 2 Gold predicate and 2 Silver predicate, it proved that Telkomsel has implementing CSR programs in order to give change for the people of Indonesia.

To serve the fourth generation technology service will sustain Indonesia on the same position with the other countries in the world, which have adopted the 4G service, and will fulfill the increasing demand from the domestic market for mobile broadband. The portal is a joint venture company between Telkom Group and eBay, which is a world renowned e-Commerce marketplace player.

Various creative performances lighted up the event that successfully attracted attention of thousands of youth from Jakarta and beyond. In fact, the creators of digital Indonesia took the opportunity to share about creative content, such as music, writing, video, game, and the others. They encouraged the young generation to not only become a content user, but also to become creator or content developer. Christmas and new year To ensure the delivery of quality service to our customers during high traffic on Christmas and New Year Celebration, Telkomsel upgraded the capacity and quality of network across Indonesia.

The achievement was improved compared to last year with 55 awards. These awards are reflection of Telkomsel's business excellence which operates in high standard to stay in the lead in telco industry. With an unparalleled combination of network infrastructure, coverage areas, strategy execution and strong management operation, Telkomsel is driving breakthrough to provide customer experience. Among the awards included: Top Companies to Work for in Asia 2.

Indonesia Mobile Broadband Service Provider of selular award the Year marketeers award Alex J. Sinaga - CEO of the Year 3. Indonesia Mobile Service Provider of the Year Brand inma uptima institute — international data Center indonesia golden ring award Signal Magazine Certiication Telkomsel - Operator of the Year Warta ekonomi Certiicate of appreciation 5. Telkomsel — Best Broadband Service Provider Telkomsel - The Best Corporate Telecommunication 7. Digital Creative Indonesia as Indonesia Best 9.

Telkomsel — Internet Service Provider indonesia most experiental brand activation Signal Magazine as Indonesia Best of the Best excellent service experience award esea Telkomsel — Cellular Operator anugerah business review records museum of indonesia top brand for teens award Live streaming of product launching that can be Telkomsel - Operator of the Year Telkomsel - Best Digital Services marketeers award Merit Certiicate in Best Community Program Telkomsel - Outstanding Achievement youth marketing activation Program of the year Loop Kreatif Project ministry of Communication and informatics Competitiveness and Customer Services republic of indonesia top telco award Customer service excellence Telkomsel - Mentawai Megathrust Disaster Relief Telkomsel - Indonesia International Maritime Indonesia Best Customer Experience in Festival Indonesia Best Customer Experience in board Pariwara mitra keluarga award Operator of the Year Telecommunications - Customer Support Telkomsel Halo Family — Advertisement in service The Best Customer Service Channels product category This is the international standard for quality management, indicating that they have consistency in delivering high quality services and guarantee customer satisfaction.

This certification started on for Certification Audit, for Surveillance Audit 1 and for Surveillance Audit 2. ISO In , we maintained our areas that are recognized by ISO certification reflecting our quality maintainance. Surveillance certification with zero major finding: EBITDA and Net Income for the third Double the enterprise value to Rp consecutive year amidst challenging trillion, achieve cumulative revenue macroeconomic and market conditions.

We are on track and will product innovation, network, technology continue to put our maximum effort and customer care. We were the first into achieving these targets. For the transformation leading network supplier, we continue When we started our Telkomsel of People, Organization and Culture, to invest in broadband and LTE 2. We are committed we recognized the importance of on the strong foundation laid in to build superior networks, invest in building a strong foundation for previous years.

We will safeguard the the latest network technology and the digital era. Our transformation transformation process to ensure that bring high quality, differentiated focuses on business, people, Telkomsel stays ahead in the industry, services to our million customers organization and culture. For the and in the digital era. To monetize transformation into a digital company.

The roles and functions of each committee need to be continuously strengthened to ensure that best corporate governance practice is exercised to the highest standards of transparency and disclosure. On this occasion, I would like to thank former President Commissioner Arief Yahya, who has been appointed as Minister of Tourism, and Rizkan Chandra and Priyantono Rudito for their contribution to the Company during their terms.

To the outgoing Directors, Herdy Rosadi Harman and Abdus Somad Arief, I offer my sincere appreciation for helping the Company to achieve triple double-digit growth in the last 3 years. All the appointments were effective as of 1 January Our education CSR program is focused on Integrated Digital Schools, whereas with the community development and ecosystem programs, we are active during religious and festive seasons as well as helping out the communities near our BTS.

On environment, we continue to build on our Emergency Response and Recovery Action capabilities, which help alleviate the impact of natural disasters. By maintaining this Great Spirit with Solid, Speed and Smart as core values, we will be able to sustain strong performance for years to come. Sincerely yours, Alex J. Ririek Adriansyah President Director Dear shareholders, equipped to overcome obstacles and sustain our strong track record.

In Indonesia, we faced industry consolidations and the similar macroeconomic challenges commercial launch of next generation with a reduction in fuel subsidies and mobile broadband LTE. The end result was a foundation we have laid in our relatively healthy industry with mid to transformation journey has enabled high single digit growth. This resulted in Telkomsel recording another year of strong performance, both financially and operationally.

Financial result to Rp Our Revenue, such as driving smartphone adoption, margins stable at We Revenue reached Rp Our digital the successful execution of micro due to the successful execution of our business recorded tremendous cluster-based pricing and customer SMARTies programs and strategies growth of With data traffic increasing sharply by We believe that continuous strong growth in smartphone adoption and easier access to content and applications will result in a big surge in data traffic consumption that will continue to drive our digital business revenue, as we have experienced in the last two years.

This transformation journey is a continuous process in the area of business, people, organization and corporate culture, designed to help us reach our medium-term objectives that were set two years ago. In terms of the business transformation, in we focused on the successful execution of three key Masterpiece programs, which included a new Customer Relationship Management CRM system, developing Machine to Machine M2M solutions and Winning The Youth segment.

Our new CRM system is an integrated customer service system that has enhanced the customer handling process and improved response times. In winning the youth market, we launched LOOP, a special brand dedicated to the youth segment which focuses heavily on data bundling rather than traditional legacy services. GPDP is a special coaching and mentoring program for senior leaders and managers within Telkomsel, and is a pre-requisite for career development and advancement.

GTP develops our high potential people with a global mindset. In , we launched our GPSP program by sending our best and brightest to top universities around the world, and we continued to do so in In terms of the cultural transformation, we continued to emphasize the importance of The Telkomsel Way as a belief system and a reference on conduct and ethics for everyone in Telkomsel.

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